Healthcare staff face heavier workloads; a stressed nurse at a desk with a phone and notes emphasizes the message on the left: 'Healthcare Staff Didn’t Get Slower. Their Workloads Got Heavier.'CommunicationsHealthcare
August 10, 2026

Healthcare Staff Didn’t Get Slower. Their Workloads Got Heavier.

During the height of COVID, one OBGYN clinic I worked with experienced tremendous growth. Let's just say people were spending a little more time at home, and the practice certainly…
Krystal Tompkins
Love0
Hospital exterior with a large generator in the foreground and a bold message: 'Patient Care Doesn’t Stop When Technology Does' amid a healthcare theme.Business ContinuityHealthcare
August 3, 2026

Patient care doesn’t stop when technology does

A Real-World Example of Business Continuity in Healthcare One of my healthcare clients experienced something they never expected. After hours, a truck drove into the side of one of their…
Krystal Tompkins
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Healthcare agent in blue scrubs with a headset at a computer; page title: 'The Patient Experience Begins With the First Call' with phone, chat, and calendar icons below.CommunicationsHealthcare
July 27, 2026

The Patient Experience Begins With The First Call

The Patient Experience Begins With the First Call One of the simplest recommendations I can give any healthcare organization is this: Call your own practice. Not as the owner. Not…
Krystal Tompkins
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Business connectivityInternet & Connectivity
July 17, 2026

Most Businesses Don’t Have an Internet Problem. They Have a Connectivity Problem.

I recently worked with a client that had been operating on the same dedicated fiber internet circuit for more than seven years. On paper, everything looked fine. The business had…
Krystal Tompkins
Love0
Modern business phone systemsCommunications
July 17, 2026

Why Modern Business Phone Systems Are About More Than Phones

I recently worked with a business that had been operating on traditional copper POTS (Plain Old Telephone Service) lines for years. The owner initially reached out because he had noticed…
Krystal Tompkins
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Technology Assessments
July 17, 2026

7 Hidden Technology Costs Hurting Texas Businesses in 2026

Introduction One thing I commonly see when reviewing technology services is that the biggest technology expenses are not always the obvious ones. Most business owners know what they pay for…
Krystal Tompkins
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